HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems.

Step 2: Use HP Print and Scan Doctor to check for printing and firewall issues If you still cannot print, continue to the next step. If your computer is up to date, restart the computer, then try to print.If updates are available, wait for them to install, restart the computer, then try to print.For more details go to ‘Error 0x80070490’ Displays in Windows Update Note: If Windows Update reports an error, remove any unknown printers listed in Device Manager, then try running Windows Update again. Search Windows for updates, then click Check for updates in the list of results.In the Device installation settings window, select Yes (recommended).Search Windows for change device installation, then click the Change device installation settings setting in the list of results.Make sure Windows installed all updates on the computer. If all updates failed to install, your printer might not work as expected. Part of the Windows 10 upgrade process includes installing important software updates to support full functionality of the computer and connected devices. Ink cartridges installed incorrectly or missing.Step 1: Confirm all Windows updates are installed.The printer test page may not print if it is having a mechanical problem. The ink cartridges need to be clear of anything blocking their path, such as dried ink or paper jams. It may be time to replace your ink cartridges if your Printhead Cleaning Cycle does not improve print quality. This process prints many pages of text, similar to a printer test page, to flush out ink that has dried on the printhead. You can find Printhead Cleaning Cycles in the printer's menu settings or under 'Devices and Settings' on your PC. When you complete a Printhead Cleaning Cycle, like the printer's test page, you print many pages to remove any dried ink or irregularities from the cartridge.Ĭlean the printheads. You can find the printhead cleaning cycle in the menu settings on the printer display or in the devices and settings section on your PC.

Using the Printhead Cleaning Cycle, clean the printheads.

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